The importance of meters and accurate readings continues to grow as drying documentation provides a way for both restoration and insurance companies to protect themselves from future liability. However, meters are complex and often misunderstood. One of the most significant areas of confusion is the difference between temperature acclimation and relative humidity acclimation on a thermo-hygrometer. Temperature acclimates much slower than relative humidity.

It is also important to understand that acclimation is not complete until temperature readings are no longer changing significantly. Ninety-eight percent of temperature acclimation occurs rapidly in the first five minutes, while the remainder may require up to 20 minutes. The entire meter must reach equilibrium temperature before the meter will reflect a close-to- perfect reading. This is true of all brands of thermo- hygrometers.

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Everyone in restoration knows that extraction is much more efficient than evaporation and dehumidification. The consequences of a careless extraction can be devastating to a restorative drying project. Poor extraction can lead to high humidity for an extended period of time, which is a leading cause of secondary damage and mold growth. Poor extraction can also slow down the drying process, potentially leading to the growth of a terrifying organism—mad customers!

Restorers have been known to brag that they removed “12,000 gallons” from a structure. An impressive number for sure, but the most important factor on any job is how much water is left behind. Because EVERY DROP of water left behind in the structure will have to be evaporated and dehumidified. So, how can you be sure that you’ve left behind as little water as possible? Try these ideas:

• Use the shortest length hose possible between tool and extractor.
• Use a 2” hose between tool and extractor.
• If using a deep extractor (Flood Pro, etc.) watch the clear tube and continue extracting until water is no longer being removed.
• Test the corner of the room to ensure the extraction has been done to the point where no more water can be squeezed from the pad.
• If removing pad, re-extract the carpet after pad removal. This has been proven to speed drying.
• Be sure to properly maintain floor tools and extractors to keep them working at top efficiency.

You’ve probably experienced it yourself. You call or visit a business and not only can they not provide what you’re looking for, they don’t seem to care. And too often, they tell you their troubles—it’s too busy, it’s too slow, blah, blah, blah. Customers don’t want to hear your troubles. Customers want you to listen to them. Lack of action, lack of a caring attitude, and lack of listening communicates to customers that their business is not important. People do business where their needs are met, where they feel valued, and where they get good service. Show your customers they are important:

• Listen to the problem the customer needs to solve, and keep the conversation focused on them.
• Be friendly. Show concern for the disaster they are experiencing.
• Find out what customers need. If your company can’t provide it, help them find it—be a resource.
• Take prompt action, and do what you say you will do.
• Do your best to make each customer feel like they are the heart of your business.