Today’s water damage mitigation industry uses standard formulas to establish the amount of equipment necessary at the beginning of the mitigation process. These formulas use:

1. The size of the area affected
2. The type of equipment being used
3. The type of materials affected
4. The performance numbers of the equipment installed

If performance specifications are overstated by the manufacturer, you may inaccurately determine the capacity of the equipment, installing an insufficient number of machines. That can lead to prolonged high humidity, slowed drying and secondary damage to structure and contents. Consider the example below:

What’s the answer? Make sure the manufacturer of the equipment you use provides performance numbers tested and verified through accredited, nationally recognized testing organizations.

One of the least expensive ways to improve your business success and build customer loyalty is through courtesy and professionalism.

Factors that influence a property owner’s first impression include:

• Attitude
• Driving habits
• Appearance of technicians
• Appearance of company truck and equipment
• Technician's greeting to client
• Certification of company and technicians
• Communication—ability to explain what needs to be done and why

• Please can you show me all the damage?
• Thank you for giving us an opportunity to get your home back to pre-loss condition.
• Sorry for any inconvenience our equipment may cause.