Freight Damage
Orders are shipped Freight on Board (F.O.B.) from our warehouse in Burlington, WA. Shipped product is the customer's responsibility from the moment it leaves our freight dock. This means that freight damage claims must be filed by the recipient.

Carefully inspect your shipment upon receipt! If there are is visible damage, note this on the waybill before you sign and notify the carrier.

In case of freight damages, contact the Dri-Eaz Service Department immediately. Dri-Eaz is not responsible for freight-damaged items, but we are often able to assist with the claims process.

Product Returns
To return a Dri-Eaz product, please contact the Dri-Eaz Sales Partner/Distributor you purchased through and ask about their return policy. Return policies may vary.

If the product is to be returned to Dri-Eaz Products, Inc. you must first obtain a Return Material Authorization (RMA) number from the Dri-Eaz sales partner/distributor you purchased the item from. Once you receive an RMA number, you can ship the equipment to the Dri-Eaz Service Department for evaluation. Returns are not allowed on consumable or discontinued products.

The Service Department will inspect the equipment and determine whether any credit will be issued. A minimum 20% restock fee applies to all equipment returned in "new condition."

Short Shipments
All shortages must be reported within five days.

Check number of cartons or packages. Compare this count with the total listed on Bill of Lading. Confirm that you have received all cartons or packages pertaining to this shipment.

If quantities do not match, have the delivery driver note shortage. If the missing cartons or packages do not show up in the next few days, contact the Dri-Eaz Service Department and we will reship on a new order.

You must file a Freight Claim for shorted packages. For your protection, the carrier who delivers merchandise to your door is responsible for loss or damages. Acceptance of the shipment by the transportation company is acknowledgement that the articles delivered to them were in good condition and properly packaged.